Systems and Operations

Infrastructure Services

  • Infrastructure Services provides the Office of Information Technology the underlying foundation of Virtual, Physical, and Storage systems to support the operation and services of the University. Infrastructure Services Team maintains the reliability and viability of the computing facilities by providing optimal datacenter computing and data protection.

Database Administration

  • The Office of Information Technology (OIT) DBA Team provides support, monitoring, and backups for Oracle, SQL Server and MySQL databases that reside within the OIT enterprise database environments. The DBA Team strives to make these enterprise database environments robust and secure while the vision of the DBA Team is to expand and enhance these environments with additional features, support tools, and capacity.

Windows Servers, Systems & Enterprise Platforms

  • The Office of Information Technology Windows Servers, Systems & Enterprise Platforms (WSSEP) team provides quality service and effective enterprise solutions to enable the University to achieve its mission, vision and goals. The OIT WSSEP team focuses on, but is not limited to, Microsoft on premise and hosted solutions including Windows servers, services and collaboration services. This OIT team provides the highest quality of service in design, deployment, administration and maintenance of enterprise infrastructure and collaborative services; through innovative, efficient, technical leadership, proactive professionalism, knowledge, ingenuity and the integrity of its dedicated engineers.

UNIX/Linux Systems, Services & Environments

  • The UNIX/Linux Team provides backend support for many services to the campus: Wiki, Confluence, JIRA, WWW, LDAP authentication, DNS, DHCP, account management services, and general computing resources. The UNIX/Linux Team specializes in Oracle Solaris and Red Hat Enterprise Linux.

Identity & Access Management

  • Provides support for managing users credentials throughout their life cycle using a combination of processes, technologies, and policies. The IAM team focus is to initiate, capture, record, and manage user identities and their related access permissions to proprietary information and other UTD resources. The goal of the IAM team is to improve UTD wide productivity and security, while managing user identities, attributes, and credentials and lowering the costs associated with these efforts.

Networking and Telecommunications Services

  • Networking and Telecommunication services is responsible for the design, support and operation of the campus backbone network, the campus wireless network, connections to external networks including the commodity Internet and various research and education networks, campus communications/telephony, and video networking services.

    For additional information regarding Networking services, please visit

    For additional information regarding Telecommunication services, please visit the Unified Communications (Telecom) Support page.

Vended Application Support

  • The Vended Application Support Team creates and maintains sustainable processes that help our customers maximize the value of their application via standardization and simplification. Application integrations with Active Directory or Comet Card data can be scheduled during the application implementation or as needed.

Metrics and Automation

  • The Metrics and Automation Team provides software solutions, automation, collaboration, dashboards and custom notifications to monitor and alert on availability and performance as well as quickly deploy applications, patches and configuration changes for both centralized and distributed IT infrastructure. Our primary toolset to accomplish this includes Zabbix, System Center Configuration Manager (SCCM) and AlertOps. If you have any questions about these tools or services we provide, please reach us at [email protected].