Microsoft Office 365 Exchange Online Protection (EOP)

UT Dallas uses Microsoft Office 365’s Exchange Online Protection (EOP) to scan and quarantine suspected spam, phishing, and malicious messages before they reach your inbox.

Office 365 email at UTD also includes Advanced Threat Protection, which includes powerful safeguards like Safe Links, which provides time-of-click protection to help prevent users from opening or accessing malicious links, and Safe Attachments, which protects users from opening malicious email attachments. More information on these services is below.

Login to Office 365 Email Quarantine

Choose an option below to get started.


Cisco Email Security to Exchange Online Protection

Outlook 2019

Webmail

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Block and Allow List

Step 1

  • Click on the Gear Icon in the upper right of the application to open the Settings Menu.

Step 2

  • Depending on whether you are on Office 365 (orange-themed page) or Exchange (blue-themed page) you will do one of the following:
  • Office 365: Type “Block or allow” into the settings search bar and hit enter
  • Exchange: Click “Options”, then “Block or allow”

Step 3

  • This will open the Block or Allow List and you will be able to add, edit, or remove email addresses from either list.

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Retrieving Emails from Junk Folder

Step 1

  • To Retrieve an Email from your junk folder, first, select Junk Email from the list of folders on the left.

Step 2

  • Then select the email you wish to retrieve, and click the “Not Junk” option from the list of actions above to move the selected email back to the inbox.

Step 3

  • You can then choose to report or not report the email as “Not Junk” to Microsoft to allow them to use it to improve their filter. This is up to you and will not affect the retrieval of the email.

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Reporting Spam Emails

Step 1

  • To report an email as spam and mark it for immediate movement to the junk folder, you can select the email in your inbox, then select the “Junk” option from the list of actions above. Make sure to choose Junk and not Phishing if the email is just a nuisance and is not a scam or attempt to get info.

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Reporting Phishing Emails

Step 1

  • To report an email as Phishing and mark it for immediate movement to the junk folder, you can select the email in your inbox, then select the “Phishing” option from the list of actions above.

Step 2

  • We also recommend that you report the phishing email to UTD’s Info Security department as well, by attaching the original phishing email to an email to [email protected]
  • Click and drag the original spam email to the desktop. It should now appear as an icon in the desktop.
  • Then, compose a new email in Outlook, drag the desktop icon you just created from the desktop onto the email to attach it.

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Office 365 Safe Attachments (Office 365 Mail Only)

Safe Attachments provides additional protection from files that may contain viruses, phishing links, or other malicious content by opening and testing them in a virtual environment before delivery. Messages sent to UTD Office 365 e-mail inboxes with malicious attachments will be blocked by Safe Attachments.

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Plain Text Email

Links that are not on the UTD whitelist will be rewritten to include Safe Links protection. The way you see the link depends on the message and the client used to send the message:

safe link URL example in plain text email

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HTML/Rich Text Email

HTML email will have a less noticeable impact. The original URL will show in most places, but when accessing mail via the web you will see the longer Safe Links URL in the browser footer (or elsewhere depending on the browser)

safe link URL example in HTML/rich text email

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When clicking a Safe Links protected link, most of the time you will go directly to the original link. However, at times you may see one of the below warning screens. If you have questions about the legitimacy of a link flagged by Safe Links, please contact the Help Desk.

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A URL is being scanned by ATP Safe Links. If you encounter this page, it is best to wait for a few minutes for the scan to complete and then try reloading the page.

URL being scanned by ATP Safe Links

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A URL is in a suspicious email message

The URL is in an email message that seems similar to other email messages that are considered suspicious. We recommend that you double-check the email message before proceeding to the site.

link clicked in suspicious email message

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A URL is in a message identified as a phishing attempt

The URL is in an email message that has been identified as a phishing attack. As a result, all URLs in the email message are blocked. You should only proceed to the site if you are positive that it is safe.

link clicked in phishing email message

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The website has been classified as malicious or was blocked by your administrator

The URL points to a site that has been identified as malicious or that has been specifically blocked by UTD. You should only proceed to the site if you are positive that it is safe.

Warning message about website classified as malicious

Warning message about website being blocked by Office 365 administrator

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